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Scruffy Dog Studio
4.4
Based on 20 reviews
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Gary Burtenshaw
Gary Burtenshaw
10:03 09 May 22
Something i wished i wouldn’t have to do but unfortunately Scruffy Dog Studio have left me know choice.I contacted scruffy dog back in September 2019 about building my website and a custom plug in for my online... trainer business. The first few months ran very smoothly and Phil finished the first part of the the project (which was my website.) just in time for the new year. January came and unfortunately i had to put the project on hold due to an unforeseen other financial commitment that unfortunately took priority.We revisited the project that July after i made the final payment and had paid off the project completely (my first mistake), once i had paid off the project things came to a grinding halt, updates were provided but only after i had to repeatedly email and ask for them. Phil decided to go off on what he wanted to do and ignored each one of my requests. He later then tried to deny i had made any of these request and pass the blame onto me regarding delays in the project and working outside of the scope, lucky i had all the email correspondence where i clearly stated what i wanted done. As you could imagine we missed the new years launch, followed by another June 2021 deadline as i hope to get the project launch for Europe reopening their gyms post covid. The project wasn't remotely close to completion at that stage, we then had a in person meeting where Phil took notes and suggested how the app could look, i was excited leaving the meeting as I'd finally thought the project was coming to an end. When the next update arrived once again it was nothing to what we had discussed and Phil again accused me of lying and saying i was making things up that he never said anything in this meeting. Weeks went by and serval emails were sent with no responses and it wasn’t until i decided to contact the accc that i final got a reply and work actually begin on the plug-in. We finally had a hand over meeting in December but as always once that meeting was over communication went back to how it always was and i was left chasing them once again to find out what was going on. We are now going into feb and passed another missed deadline with no end sight.They have actually taken all joy out of this project and made it such a painful prolonged experience. This project has now taken over 2 and a half years and there is still no end in sight just excuse after excuse after excuse with the latest being i failed to show up to a meeting that they never confirmed was on or arranged a time or sent a zoom link.I tried to contact Scruffy Dog Studio to resolve this issue before taking it this far and actually contacting the ACCC and small business ombudsman but my two emails have been ignored over the past week.Review update 09/05 Andie/Phil and scruffy dog studio have now refused to transfer my domain name to me. They have ignored countless emails from myself and from crazy domain after Andie herself lied that she would transfer the domain once i sent the paper work in. They have also refused to provide any update on my app for the past 4 months and are now refusing to respond to my emails and any emails from the WA small business dispute service. They have pretty much stolen $10,000 from me.read more
Kelly Pilgrim-Byrne
Kelly Pilgrim-Byrne
10:25 08 Apr 21
Can not say enough good about Scruffy Dog! I've been having such problems with finding a reliable web developer who not only knows their stuff but can help me to understand in simple terms. The turnaround time was... amazing and I feel I've finally found a great fit for my business!read more
Fiona T
Fiona T
06:11 12 Mar 21
I had no idea how to create a website for my online business and Andie and Phil not only did this, but Andie created my brand. Andie understood what what my vision was, and put together an incredible portfolio for us to... peruse. With Andie's expertise, my brand was created. I now have a website, and my business has its own special identity. Im very pleased with the way it all turned out 🙂read more
Elisa Cirene
Elisa Cirene
03:38 06 Nov 20
Andie & Phil helped create a new website for a client and were absolutely lovely to work with and very patient as we dealt with the challenges of covid. Thanks for being so flexible, patient and professional. The... website looks great!read more
Lauren Stevens
Lauren Stevens
03:25 03 Aug 20
So happy with the service at Scruffy Dog. Andie and Phil went above and beyond to help out one of my clients who was in a tricky situation with their website being hacked over a public holiday weekend. They are lovely... to deal with and reasonably priced too. Highly recommend.read more
Nikki Holmes
Nikki Holmes
10:40 21 Feb 20
Andie helped me restore my website in a very short amount of time. Lovely to deal with, professional and honest. Saved me in a pinch! I am very thankful for her help and fast, reliable service.
Emma Hallett
Emma Hallett
06:04 04 Feb 20
Thank you Andie and Phil for such amazing service! You are both so helpful and easy to work with. I really appreciate how fast you were able to help me with my website issues. I would 100% recommend Scruffy Dog Studio
Wholly Grail
Wholly Grail
07:52 16 Sep 19
Andie and Phil have been a pleasure to deal with. There was some tricky things to navigate with our site and errors they identified in our hosting that they were able to fix up along the way. I felt so much more... confident knowing they were handling it properly. A very positive experience, much appreciated.read more
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